Privacy Policy

Pueblo Firewood Co. (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using our website or communicating with us, you agree to this policy.

Information We Collect

• Contact details you provide, such as name, phone number, email and address.
• Order details, including firewood quantity, delivery location and scheduling notes.
• Support requests and messages you send through our forms, email, phone or text.
• Basic technical data such as browser type, device type and pages visited.

How We Use Your Information

• To respond to inquiries and support requests and to provide quotes.
• To schedule, deliver and follow up on firewood orders.
• To send customer care and service-related SMS messages when you have opted in.
• To keep records required for normal business operations and legal compliance.

Mobile Information and SMS Consent

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Information is used solely to provide customer support and service-related communications.

We send text messages only to customers who have voluntarily provided a mobile number and opted in. Consent is optional and is never a condition of purchase.

• Messages are customer care and service-related only — we do not send marketing texts.
• Message frequency varies based on your request or order activity.
• Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for assistance.
• Text messaging originator opt-in data and consent are not shared with any third parties for marketing purposes.

Cookies

Our website may use minimal cookies and similar technologies to keep the site functioning, remember basic preferences and understand general traffic patterns. We do not use cookies to build advertising profiles or to sell information about you. You can block or delete cookies through your browser settings; some parts of the site may not work as expected if you do.

Information Sharing

We never sell or rent your personal information. Information is shared only with service providers who help us operate our business (for example, a messaging or email provider), and only to the extent needed to perform that service, or when required by law.

Security

We use reasonable administrative, technical and physical safeguards to protect customer information and limit access to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep customer information only as long as needed for business, accounting and legal purposes, then delete or anonymize it.

Your Rights and Choices

You may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw SMS consent at any time by replying STOP or contacting us. Contact us using the details below and we will respond within a reasonable time.

Children's Privacy

Our website and services are not directed to children under 13.

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised date.

Contact Us

Pueblo Firewood Co.
30643 Barnett Rd, Pueblo, CO 81006
Mailing: 1223 Bohmen Ave, Pueblo, CO 81006
Phone: +1 (719) 250-9641
Email: support@pueblofirewood.com