Customer Support
Questions about an order, a delivery window or a past invoice? Send us a support request and we will get back to you. You can also opt in to customer care text messages.
Ways to Reach Us
- +1 (719) 250-9641
- support@pueblofirewood.com
- Support hours: Mon–Fri 8:00 AM – 6:00 PM, Sat 8:00 AM – 4:00 PM (MT)
Our Messaging Policy
- We send customer care and service-related messages only — never marketing.
- Message frequency varies based on your request or order activity.
- Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for assistance.
- Consent is optional and is never a condition of purchase.
- Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Support & SMS Consent Form
Phone number and text message consent are optional.